Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DEAS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mydeashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, what to write about the quality of simwood-just fire, as always! Pants are counting, warm. On the parameters: height 170, weight 65, about 94-excellent, free, but I ride on the bike, so it is necessary that the movements do not hesitate. Super! Thank you!!!
Quality clothes from simwood! Delivery to MSK 5post in 15 days, track was tracked in detail. Packed in a branded bag and individually. Pants are excellent, the underside is soft fleece, the pockets are deep. The color, size and photo correspond to the description. Size XL is suitable for height 180, OG 99, OT 80, OB 96 (cm). My son liked the pants, wears in the community, for walks it will also be good. Thank you store!
Pants are very good quality, packed in a branded package. The only thing on high and thin they are short at 186 XXL wide and short, but for the house is normal, my husband likes. By 180 no more
Pants are excellent but short on the height of 188 cm is not that))) but there are pockets! I gave it and everything is ok!! Added 10 cm
Вещи из этого как всегда на высшем уровне , я в восторге . В Киев пришло за две недели . Вещи отличного качества , штаны и толстовка с начесиком , на зиму самое то , тёплые и мягкие ) муж доволен
2021-11-07 ordered, received 16.11.2021. not for the first time I take here pants, shorts, sweatshirt, but warmed for the first time. I took the size of M, as before, which (thinner), but they turned out to be more .., there is no width, the quality from "thin" is different,,, I'm afraid the pellets will eventually appear... My sizes: height 165 cm, waist 75 cm, about 95 cm. The size of the pants is warm (T +) and "thin" (T), comparison: T + height 101 cm, width 54 cm, waist is better on the lace;;; width 52 cm, waist, can and without lace. It is a pity that there were no reviews with measurements of M-ki, warmed pants and that the quality is different from" Thin "..., would buy either" thin "black, or a smaller size...
Everything is fine, as always on the level, very satisfied! Shop recommend the size grid is the same!
The store answers questions, well done. The parcel arrived in three weeks. A package of pupyrka, as always in this store. Color saturated, material loop. Pants are heavy, dense. I took on 187 cm, 97 kg, after fitting, I will write the feelings of the owner of panties.
Chic pants! Excellent quality! Warm (took with insulation) The husband wears them on the street, without removing. We have a warm winter in Almaty. Very satisfied with the purchase.
Delivery to St. Petersburg 12 days, my height 180, weight 73 kg., size took XL. Sewn qualitatively, the material is dense pleasant.
Excellent pants!!! On the height of 175 cm, the size M sat perfectly, along the length there is a little stock, you can also buy higher growth. The only downside is that there are very few options for choosing in color, for creating sets of suits when buying with sweatshirts, I would like the store to correct this and expand the range the range Thank you for your work, you are great well done!!!
Great and short, height 175, legs long and thin. wide, no complaints about quality
For such a price-you better not find anywhere. Super soft, warm and cozy pants. Belt-elastic. Keeps well, so choose in size. I put on with the pants in-20, I do not feel the cold at all. Better than jeans.
Pants liked, of excellent quality. Good tight and soft jersey. Color matches. On the height of 185 cm, ob-100cm, weight-76 kg, size XL ( 180/84 ), sat well, one in one, as on the model. The length under the sneakers, just right, in the hips, is a bit wide, but, it's not a habit. The length of the bar is 102 cm, the inner seam is 71 cm, the belt is 40,5 cm.
Seller Thank you! I did not have time to pick it up with my father, as a result, in the results of long talks I received them. Couriers Mogoyo... you, not all, but there is a conclusion! Chose on size more than summer in this store! Like norms.
1. Качество материала: Мягкий и гладкий, как пушинка, приятный и нежный для тела. Материал SimWood, это - ваша вторая кожа, настолько идеально сидит на вас, что вы её почти не чувствуете! 2. Качество пошива: Идеальные строчки, идеальный оверлок, идеальные шнурки, идеальные трикотажные стяжки! 3. Качество упаковки: Фирменный пакет, прозрачный с лицевой стороны и непрозрачный снизу, с безупречным зип-локом, внутри - разделительная глянцевая бумага и непременный для обувной коробки, но необычный для одёжной упаковки - пакетик с силикагелем. А сверху всё это защищает плотный фирменный конверт с пупыркой. Мои наилучшие рекомендации магазину Simwood Official Store!
Very cool joggers. We took with a nice lining L. My husband is happy. Weight 87 kg, height 170 cm, not thin)))) came up. The service is fast, the store is super, now we are their customers. After all, now it is very difficult to find a really high-quality thing even in expensive stores in the city.
Excellent, rich black color. Inside is a soft and pleasant fleece. All in size. Height 165 cm. The belt is not tight. Have lanyard
Quality goods, already bought many things for the whole family. For yourself and for a teenage son and for a husband. The tights were large at 44-46 Russian. Model with wide, very wide pants. Shipping fast. With all the discounts, the pants came out for 1522 rubles