Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-14 Business days |
Canada, Europe |
8-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-25 Business days |
Asia |
10-20 Business days |
UK |
3-7 Business days |
Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DEA'S (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Шикарная сумка! Продавца рекомендую! Приятный подарочек в бонус! Быстрая доставка - 13.08.20 - 04.09.20
Great bag. Very beautiful and quality, I advise! Inside the flavors, so the smell is normal, the store put the keychain as a gift.
The bag is beautiful, went somewhere for more than three weeks, a very small bag is little that can fit, packed well, with the store did not communicate, I advise the goods
Everything is fine, thank you, packed very well
Never really contacted the store about anything. Shipping took an extremely long time. Made the order November 28th and it arrived December 24th. Love the quality of the bag, going to wear it out for my bday
Beautiful as in the photo I like a lot!!! Top quality and 2 more gifts thank you!!!! Xxx
Absolutely Amazing bag!! Top quality!! Come with a free gift key ring . Fast shipping Highly recommend !!!
Taka yak in description, yaquicity is good Duge efectly viewed
I love the two bags I got. Ot looks exactly like the images and it is big enough for my iPhone 11. I will definitely be buy more colors. Delivery was fast
Cool Bag) I'm delighted) I ordered 2, myself and a friend) I received a keychain as a gift) the store is just super) purchase is happy
The bag is amazing! Beautiful perfect wahou. Fast send material to the top
I am very glad. Handbag is beautiful, well made. Packed firmly and safely. Very fast future pack-before time. Recommend
Very carefully packaged, beautiful live and on the picture. I received my keychain with Hello Kitty, which I love
Small, but beautiful)
Awesome Baby! Everything is clean, flat, there is no smell. Love! I came to central Russia for a week.
Красивая и очень качественная сумка, пришла быстро, хорошо упаковано со специальным пыльником, всё как на фото. Внутри есть ещё ручка на плечо и небольшой подарок.
excellent, color is litlle darker than on picture, recommend
Loved great quality, photo knack, came well packed, am very satisfied with the purchase, can buy without fear.
One of my favorite bags
Bag is lovely, well stitched and arrived in a good packing. Got a little key chain gift as well. I was expecting it to be bigger but that is my perception as it is accurate and true to store dimensions listed on the product page.