Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DEAS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mydeashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super hat and neck warmer, beautiful thick knit with a fine gold thread through the wool, used these before I had a different colour and they are so warm, the neck warmer has lovely soft fake fur lining, great product and very happy with the quality, order dispatched and received quickly, well packaged, store recommend, thank you
Exelent product, I congratulate the very reliable store, thank you!
I'm getting there. Very fast The quality is good I loved everything.
Very satisfied with this set! Very warm and soft. I recommend the goods and the store. The order went 2 weeks in the Dnepr.
Was a long wait for shipping. I like very much. The color is very bright. Is very warm and beautiful. I am very pleased with it. Recommend. Five stars. * Is for adults
Czekałem 2 weeks. Warm. Consistent with the description. Cap well extends. Chimney, scarf-quite narrow, slightly uciska, very warm.
It is indeed very warm and looks very nice and true to description. Just that it feels a little bit small for me, otherwise everything is fine. Thank you store, I recommend, and the shipping was quite fast.
Nice glove very feminine and looks good and really warm. It works on Touchscreen. Good deal for the price. I love it
Very warm hat! The order arrived 2 weeks after the order. Already dressed her in a strong cold wind-does not blow! The size is the most! The order is very satisfied!
55555500000 stars very satisfied product excellent quality I thank you
To Moscow in 15 days. A good hat, a little Lurex, unobtrusive so. Warm with fleece. Someone writes cold. To whom as I'm not a nasty man, I 've been running all my life without hats. But with the dog to walk in the frost in the hood is cold, and in the cap well and mittens bought.
Good day, everyone. The hat came in two weeks. Packed well, but for some reason it came wet and with an unpleasant smell, but not a trouble, I dried it. The hat is beautiful and very warm. The clutch is also pleasant to the touch. Thank you very much. Communication is not happy with the store, wrote to the seller about the problem, and he did not answer anything to me, that is, froze. Description The product corresponds.
22 days to arrive, the fabric has like golden touches on the thread. Very nice. Inside is pure furry
The hat is warm, soft. I came quickly.
It looks beautiful and very warm. Although the description and what comes is different. I ordered it with brown pompom and it came with gray pompom. Inside it has warm blur
Great beautiful! As in the pictures but with a golden thread in it! Thank you
Equal to description, good quality and warm, I recommend the product this g.
Delivery fast 2 weeks to Bashkiria. Everything matches. As in the photo. Thanks for the parcel. 5 stars definitely.
Whole set pretty! Nice and warm and fast shipping. Wonderful red color. Am happy with it. Thank you supplier! Recommend.
Conform to the picture. Serious store. I recommend it. Article ordered on 4/01 received on 11/01 in France.