Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DEAS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mydeashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect size very good material, very comfortable.I am very satisfied with the store but also the quality. I just received one delivery and I immediately order more .. Thanks to the seller
A really great product. Because it is heavy, I feel that it is made of decent fabric. I felt that my body and neck were especially warm. The material is very genuine and comfortable. I highly recommend this store. Congrats!
The French size of the husband, the height is 170 cm. The driver took L-perfectly seated in height and width. Sleeves as it should. To the touch and the body the sweater is nice. The goods are satisfied. I recommend it.
Ordered delivery Plus, the parcel came quickly, but in the pochtomat did not get and it was written "delivery error". Or did not fit, or the pochtomat was loaded and had to call DPD and go for this parcel in another area cities. Quality is average, the sweater is not thin and not thick, medium. All is well except that it turned out to be wide sewing, but it does not come to the eye if you do not pull. We ordered 3XL for male 195 cm tall. The length of the norms and sleeves is enough length. Recommend product and store
Very good quality. Thick sweater. The size approached. Thank you.
In general, a very good sweater. Went quickly, packed normally. I can not recommend it yet, we will check on how warm it is in working conditions.
As in the photo. 2 weeks to Moscow. Looks good, but the smell is not very)
I was surprised, but the goods were delivered quickly, less than a month. It is well packaged and has a slight smell, but it disappears after washing. For the height of 161, I took M. If you need a very large size, I’d better take l. I recommend the store
The きじ Chan あつく, あたたかい. The ゃしんのとおりのしょうひんです. The does not also the Hon precipitator of's does not.
The sweater is good. And I was very surprised that long knitted. And so very not even bad.The fabric is pleasant to the touch, the seams are smooth, odorless. Good product. Thank you very much to the store and store. Recommend it.
Drate about a week in Samara. Synthetics are pleasant, dense. Size M teenager height 164 cm weight 55 kg turned out to be small. Sleeves are short, but not critical. On the back is strange, but maybe because he dressed on a T-shirt. There was no need to communicate with the store. Send the goods at once. Recommend!
I'm super impressed . I can't believe it. thank you so much store , you just got a new customer super quality✌I got two the white and a black . my husband is M and i got XXXL perfect!!!!good job seller
Sweater-, I do not even know how to call it right-chic! sewn neatly, the color is beautiful deep! the touch is velvety. I ordered my son and my husband at the same time, but I have only one sweater. asked the store to change the size, he immediately changed. thank you very much! I recommend a sweater and a good seller!
I received my order, came quickly, the quality is good, but I did not guess with the size. I bought my son at 48 size, but small, as at 44 size L. Thank you.
Delivery, about a month. Sweater is good, medium thickness. Sizes: I'm thin, shoulders are not wide, it's difficult for me to choose things, height 187 weight 80, took 3XL, it turned out a little bit, but not very much, just right, I do not like tight-fitting. Who will be nice!
A good turtleneck, Very good sweater, color as in the photo, took M, sleeve on height 156 full, the sweater itself is thick, the collar does not press.It's comfortable , i like it !recommed!
Sehr cool)) die Qualität ist ausgezeichnet, ich habe die Größe m auf der Höhe von 167 genommen, obwohl ich es liebe, Dinge auf der Größe größer zu nehmen. Die Jacke ist voluminös und weich, schlage ich vor))
Good sweater, soft. Delivery took 3 weeks to Krasnodar. thank you.