Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-14 Business days |
| Canada, Europe |
8-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-25 Business days |
| Asia |
10-20 Business days |
| UK |
3-7 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DEA'S (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just 5 ++++ quality! delivery! Just delight. Sewn fur, it became generally Fire. (fur is not included, themselves added)
The jacket perfectly approached the guy with a height of 165 cm. The sleeve is excellent, not great! Have been waiting for 40 days
The table is correct. Jacket is important. Ale Garna.
Came!... pretty fast: 13.12, when ordering 27.11. Impressions controversial: executed quite neatly, the fabric is dense, the filler seems to be really down. With the size, here, it is not clear: I took it, as usual, overinsurance, XL (although nechinese m wears) wide is too big, long too, but the length of the sleeves is excellent. I measured the down jacket myself, somehow with the table did not really fit my measurements. In short, photos with OG 90 and growth 175
Fine, very quickly came the order. Packed, as expected, to the store Thank you very much. Well done. The grandson liked the jacket, although for me, a little smaller, but there was not such a size, only this one. It's fine.
Thank you reviews for weight 56 excellent
Very stylish, beautiful jacket. The quality is excellent, the factory sewing, the locks are plastic solid, the hood is large, comfortable, light and warm. A bistro came, a contact store. Husband satisfied, parameters 1,78 height, 85 kg, chest 109 cm, shoulders 52, just like it is sewn on.... Prosperity in business and thanks to the seller, I recommend!!!
She took her husband to Dr, he has a size of 46- 48, a height of 171 cm I had only to shorten the sleeves at the dressmaker and the cuffs inside to rearrange. I liked everything: light, bright, the hood is deep, the throat is closed. I also measured-my height is 161 cm)) we recommend!
Nice jacket. On height 185, weight 60 kg store advised M, reinsured, took L. Sleeve only-only, I think, M would be short. She sat down well. The only negative-pockets are not deep and not fastened. Packed well, immediately was thin, the next day a little flushed. In-1 is comfortable, we do not promise Frost yet. Delivery about 2 months. My son liked it. As a gift, a disposable mask)
Hi there. Happy coming all Christmas and New Year.!!! The store thanks to the jacket is good all as in the description, and with the size I guessed this time.. height 176, weight 105 kg Well, yes Uncle with Puz,, took 3 XL just right even the sweater will fit.
Great coat. Warm enough for 0-5degree UK weather. Im 170cm height, 32inch waist, 38inch chest, 61kg weight. Seller recommended size L. It has plenty of room for me even with a thick hoody underneath. M size might be good fit too. Stitching is great. Only thing is the inside label, its upside down lol
Nice.
Thank you very much! Fast shipping, very beautiful jacket + mask;D
The jacket really liked, the size XL approached the chest girth of 100. Unfortunately, one of the buttons was defective, but the store agreed to return part of the money
Product description corresponds to a warm long jacket to the knees would like to be more authentic sleeve length by 3-4 cm with the store didnt communicate
Everything is just super! Full photo matching. The store Thank you very much. Recommend! The quality is excellent, natural down, the size XXL is suitable for Russian 52.
За свои деньги вы такого нигде не найдёте,качество вышка,акуратный пошив,заказывали ради интереса,удивило в трёхкратном размере.Берите не пожалеете.Продавец красавчик,все подсказал и соорентировал.Вот так куртяк смотрится на моём бате)
Top jacket. The child really liked. The quality is excellent. You can still order. On growth, 170 took a thin teenager. I'm 177 height-the sleeves were also normal.