Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DEAS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mydeashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
дякую все добре тільки доставка довга.....впритик на 41
16 days to arrive. 2nd time buying.
Product conform to the description. very good quality versus price. need to be tested to see the performances with the time. delivered quickly.
Arrives late the size just have to add a size more 'But good article
سلام الله عليكم اللهم صل على سيدنا محمد حبيبي يا رسول الله شكرا على مجهودكم اعجبان توصيلت به شكرا
Ideal slaps. third time I take. but very long delivery
quality good and comfortable but small with one number my feets are 42 EU but i took 43 and it goes good buy always a number above
So I have 41 size is 27 cm. Ordered by foot length. The longest of the proposed, namely 10/27,5/45. Not for the first time I buy sneakers with such material, and read the comments, so everyone who weighs more than 65 kg, I will upset you guys, the sneakers you quickly sell and stack. I hang 60 and I have enough for 3-4 summer seasons before I remember them under my weight. Sneakers have an unpleasant smell, get ready. I also take pictures of my past sneakers of the same material. I advise children with a weight of up to 65 kg.
Nice product store recommended
Perfect and comfortable
Excellent slates, wanted for the quality of the material, because not rubber. It is a pity only that the quality of the material was not very good. After a month of use, the density of the sole was significantly thinned. Goods came quickly
I'm making a 44 French. I took 45 and this one is a little small but to drag at home it will be amply
Excellent flip flops, the description correspond, the size approached, look good. I took it for home. At first my order was lost somewhere, the store sent again, finally, I received them. Thank you.
Nice, light, 30 days to arrive, the base on which the feet rest has a small line that is very fashionable. I would buy a number more than usual (minimum).
Спасибо, всё отлично)до Санкт-Петербурга доставили за 3 недели, только были небольшие проблемы на таможне.
Quality products free shipping quality store
Удобные тапки. На рус 41 брала 42 размер. Подошло идеально. Рекомендую